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Frequently Asked Questions

Frequently Asked Questions

Isla Marisol is located on Southwest Caye, a private 18-acre island, 36 miles off the coast of Dangriga, Belize. Southwest Caye is the largest of only four inhabited islands on Glover’s Reef Atoll  a UN World Heritage Site and Protected Marine Park. Isla Marisol is reached by boat in approximately 1.5 hours from Dangriga, yet is only 3-5 minutes from world-class dive sites, snorkeling patches, and fishing flats. How to get here.

International calls can be made in the office at Isla Marisol Resort. There is a connection fee of US$5.00 per call plus a $1.00 per minute fee. 

Purified drinking water is freely available for guests and is brought to the island from mainland Belize. Rainwater catchment and the on-site desalination plant provide fresh water for washing and bathing.

There is no cellular telephone reception on Glover’s Reef, though satellite phones often work.

Complimentary wireless internet access is available in the dining room and office. The signal is fair, and sufficient for email, basic internet browsing, and using message apps. The signal is not strong enough to download large files or stream video. It is suggested that downloading books, music, or movies be done prior to arriving at Isla Marisol. Internet outages occasionally occur, though on a good day the signal is strong enough to send and receive calls using VOIP apps.

Airfare is not included in any packages. However, Isla Marisol can assist with booking air travel from Belize City to Dangriga. Inquire during the booking process.

Isla Marisol can sometimes accommodate last-minute schedule changes, but travel insurance is strongly recommended to cover any unforeseen travel delays or challenges. Isla Marisol is not responsible for any additional costs (including boat transfers) incurred by delays for any reason. In the event of a delay, notify Isla Marisol Resort as soon as possible using the email and phone number listed.

Isla Marisol will pick up guests on transfer days anywhere in Dangriga, and arrangements can be made during the booking process.

It is possible to arrange for rental car storage at Isla Marisol’s gated facility. Inquire during the booking process.

Boats depart Isla Marisol for the mainland twice each week, docking in Dangriga, on Wednesday and Saturday. Off-day and private transfers are available for an additional fee.

Isla Marisol accepts Visa and MasterCard.

Electricity (110v) is available around-the-clock and utilizes the same plugs as the US.

Yes. 3 daily meals with coffee, tea, fresh juice, and tropical fruits are included with all accommodations packages.

Coffee, tea, fresh fruit juice, and purified drinking water are included in all accommodation packages. Bottled soda and alcoholic beverages are not included.

Yes. Inform the Isla Marisol representative of any dietary allergies, restrictions, or strong preferences during the booking process. Advance notice is essential to ensure the kitchen is equipped with whatever special ingredients are needed to meet dietary requests.

Yes! Isla Marisol Resort is a wonderful place to visit with children and there are many activities kids can participate in. Childcare is available. Inquire at the time of booking.

Attire at Isla Marisol is casual and informal. Most guests opt for tee-shirts, tank tops, shorts, skirts, wraps, and sandals. Be sure to pack a light windbreaker.

US dollars are widely accepted in Belize, and the exchange rate is approximately 2:1, or 2 Belize $ for each US $. Smaller denominations are suggested, as it can be difficult to make change for larger bills. Coins are not accepted. Other currencies, such as Canadian dollars, are not widely accepted and should be exchanged before arriving at Isla Marisol Resort.

Insects will be present during any vacation to the tropics. All guests are advised to pack insect repellant for use as needed, and for those extra sensitive, some type of cream or lotion to soothe the itch is recommended. Isla Marisol uses an EPA approved biodegradable spray to suppress buggy activity.

Gratuities are not included in any of the activities or packages. Tipping 10% – 20% is customary in Belize, though the amount tipped is a personal choice. Operating a remote island resort is a team endeavor that requires strong support both in front and behind the scenes. For this reason, it is suggested that gratuities are left with management upon check-out so they can be pooled and distributed fairly to staff both in the front and back. Credit is accepted for gratuities, though cash is preferred.

Massage is available when booked in advance. Inquire during the booking process.

Yes. There is unparalleled catch & release fishing all around the island. Isla Marisol has some rods and tackle for rent, though most fishers furnish their own. Guided fishing trips by boat are available at an additional cost.

If you have additional questions that are not listed here, please feel free to contact us using the information at the bottom of the page.

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